Business History of Ebay

Negating Negative Feedback on eBay
By J. Stephen Pope

Taking some pride in my one hundred percent positive feedback score on eBay, I was horrified to see a negative feedback appear against me.

What had I done wrong? Had I overlooked an auction win and failed to deliver product as promised? Had I given poor, slow service? Was I rude to the auction winner?

Certainly, if I had been guilty of any of these things, the negative feedback may have been deserved. But, wait a second! The auction had just ended!

Within minutes (perhaps seconds) of the auction‘s end, I was being awarded negative feedback. Not only did I not receive any chance to fulfill the order or to right any wrong that I may have committed, I also received an e-mail from the perpetrator threatening to have me suspended from eBay if I didn‘t meet certain demands.

This wasn‘t fair! Obviously, I had been victimized by an online bully. (You would honestly think that people had more productive things to do with their time.)

What could I do about it? I e-mailed eBay and told them my story. I mentioned how libel was a cause for civil action. I forwarded to them the e-mail extorting me. Extortion is a criminal offense.

Happily, eBay took action. The negative feedback that appeared on my member profile was almost immediately removed. eBay also took disciplinary action against the suspected abuser.

Yes, it took extra time and effort to deal with the problem, but isn‘t your reputation worth it?

J. Stephen Pope, President of Pope Consulting Inc., http://www.popeconsultinginc.com/ has been helping clients to earn maximum business profits for over twenty-five years.

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